Terms of Service

1. Acceptance of Terms

Welcome to Local collab ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our platform that connects local businesses ("Brands") with content creators ("Creators") for collaboration opportunities.

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

2. Description of Service

Local collab is a platform that facilitates collaborations between local businesses and content creators. Our services include:

• Discovery Platform: Location-based search and matching system
• Campaign Management: Tools for creating, managing, and tracking collaboration campaigns
• Offer System: Structured workflow from offer creation to completion
• Secure Messaging: Real-time communication between users
• Payment Processing: Escrow payment system with secure transactions
• Content Delivery: File sharing and proof-of-work submission system
• Analytics: Performance tracking and engagement metrics

3. User Accounts and Registration

3.1 Account Creation

To use our service, you must create an account by providing accurate, current, and complete information. You may register as either:

• Brand: Local businesses seeking content creators
• Creator: Content creators offering services to brands

3.2 Account Verification

We use Twilio Verify for phone number and email verification. You agree to:

• Provide accurate contact information
• Complete the verification process
• Maintain updated profile information
• Connect legitimate social media accounts (for creators)

3.3 Account Security

You are responsible for maintaining the security of your account and password. You agree to:

• Keep your login credentials confidential
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. User Responsibilities and Conduct

4.1 General Conduct

All users agree to:

• Use the service for lawful purposes only
• Respect other users and maintain professional communication
• Provide accurate information in profiles and communications
• Honor agreements and commitments made through the platform
• Comply with all applicable laws and regulations

4.2 Brand Responsibilities

Brands using our platform agree to:

• Provide clear campaign briefs and expectations
• Make payments according to agreed terms
• Provide timely feedback on deliverables
• Respect creator intellectual property rights
• Use content only as specified in agreements

4.3 Creator Responsibilities

Creators using our platform agree to:

• Deliver work as promised and within agreed timelines
• Create original, high-quality content
• Disclose sponsored content according to FTC guidelines
• Maintain connected social media accounts in good standing
• Provide accurate follower counts and engagement metrics

4.4 Prohibited Activities

Users may not:

• Create fake accounts or provide false information
• Manipulate follower counts or engagement metrics
• Circumvent the platform to conduct transactions off-platform
• Harass, intimidate, or discriminate against other users
• Upload malicious content or attempt to hack the platform
• Violate intellectual property rights
• Engage in fraudulent or deceptive practices

5. Campaign and Offer System

5.1 Campaign Types

Our platform supports various campaign types with standard pricing:

• Instagram Story (24h): $50
• Instagram Post: $75
• Instagram Reel: $150
• UGC Video: $100
• Blog Post: $100
• Full Campaign Package: $350
• Custom Campaigns: Negotiated pricing

5.2 Offer Workflow

All collaborations follow a structured workflow:

• Draft: Brand creates offer with campaign details
• Sent: Offer sent to creator (48-hour expiration)
• Accepted/Declined: Creator responds to offer
• Funded: Brand funds escrow payment
• Delivered: Creator submits completed work
• Completed: Brand approves deliverables
• Paid: Payment released to creator

5.3 Offer Expiration and Cancellation

Offers automatically expire after 48 hours if not accepted. Either party may cancel before work begins, subject to our cancellation policy.

6. Payment Terms

6.1 Platform Fees

Local collab charges a 15% platform commission on all completed transactions. This fee covers:

• Secure escrow payment processing
• Dispute resolution services
• Platform maintenance and support
• Payment processing fees

6.2 Payment Processing

We use Stripe for payment processing. By using our platform, you agree to Stripe's terms of service. Payment flow:

• Brand funds offer → money held in escrow
• Creator completes work → brand reviews and approves
• Payment released to creator (minus platform fee)
• Creators must set up Stripe Connect accounts for payouts

6.3 Refunds and Disputes

In case of disputes:

• Funds remain in escrow until resolution
• We provide mediation services
• Refunds issued for undelivered or significantly substandard work
• Platform fees are non-refundable for completed transactions

6.4 Premium Features

Optional paid upgrades available:

• Featured profile placement: $29/month
• Advanced analytics: $19/month
• Priority support: $15/month
• Custom branding: $49/month

7. Intellectual Property

7.1 Content Ownership

Creators retain ownership of their original content, but grant brands usage rights as specified in individual agreements. Default usage terms include:

• Brand may use content for marketing purposes
• Usage rights typically last 1 year unless otherwise specified
• Creator retains right to use content in their portfolio
• Extended usage rights available for additional compensation

7.2 Platform Content

Users grant Local collab a non-exclusive license to display their content on our platform for operational purposes, including:

• Profile display and discovery features
• Marketing and promotional materials
• Platform improvement and analytics

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our service, you consent to the collection and use of your information as described in our Privacy Policy.

9. Third-Party Integrations

Our platform integrates with third-party services to provide enhanced functionality:

• Social Media Platforms: Instagram, TikTok, YouTube for content metrics
• Payment Processing: Stripe for secure transactions
• Communication: Twilio for SMS verification
• Cloud Services: AWS for hosting and storage

Your use of these integrated services is subject to their respective terms of service and privacy policies.

10. Disclaimers and Limitations

10.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. We may suspend service for maintenance, updates, or other operational needs.

10.2 Content Disclaimer

We do not control or endorse user-generated content. Users are responsible for their own content and interactions.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCAL COLLAB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

11. Account Termination

11.1 Voluntary Termination

You may terminate your account at any time through your account settings. Upon termination:

• Active offers will be cancelled or completed based on their status
• Your profile will be deactivated
• Some data may be retained for legal compliance

11.2 User Data Deletion

You have the right to request deletion of your personal data. For comprehensive instructions on how to delete your account and associated data, please visit our dedicated Data Deletion page.

Data deletion options include:

• Self-Service: Delete your account directly through account settings
• Email Request: Contact privacy@localcollab.com for assistance
• Data Export: Request a copy of your data before deletion

Data Deletion Instructions URL: https://localcollab.com/data-deletion

11.3 Involuntary Termination

We may suspend or terminate accounts for violations of these Terms, including:

• Fraudulent or deceptive practices
• Repeated policy violations
• Harassment or inappropriate conduct
• Failure to fulfill platform obligations

12. Dispute Resolution

For disputes arising from these Terms or use of our service:

• First, contact our support team for resolution
• If unresolved, disputes will be settled through binding arbitration
• Arbitration will be conducted under the rules of the American Arbitration Association
• You waive the right to participate in class action lawsuits

13. Governing Law

These Terms are governed by and construed in accordance with the laws of [State/Country], without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of [Jurisdiction].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through:

• Email notification to registered users
• In-platform notifications
• Updated "Last Updated" date on this page

Continued use of the service after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms of Service, please contact us: